These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Making A Purchase
Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked to complete your details that are required to enable us to complete the order.
We accept all debit, credit cars, not American Express cards. We do take payment for any item ordered or backordered. Special order items are also charged therefore they are reserved and awaiting arrival to our goods in department. Once your order has been delivered to us it is then checked and dispatched. If you prefer to order by telephone using our mail order service please call us on +34 965 996 244. All mail order transactions where debit/credit card details are obtained are 100% guaranteed safe and secure. If you prefer to pay by internet banking using BACS or IBAN please email firstname.lastname@example.org and we will forward you our full banking details in order for you to process a payment and complete your purchase.
1.0 When confirmation of order is received, this is to indicate that we have received your order. This is deemed as an ‘Offer to Buy’ and whilst payment is collected, it is held on deposit against the order placed until shipping is in process. This will then indicate acceptance of your order and hence a contract between us, when we send you an order dispatched email. We have included this condition to protect us in the case that a mistake has been made in pricing, if we have by error inadvertently under-priced goods, or if we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the price is acceptable. In the case of availability, we will advise of either a delay or offer a similar replacement or refund. Orders placed that include any special order items will be packed and stored, awaiting the arrival of the special order items from our suppliers to our warehouse. Then the complete order will be immediately shipped as a completed order using express delivery. Orders can be split shipped subject to the order value at our discretion.
1.1 Changes to any orders placed will only be accepted by email and are subject to terms and conditions. Please email Stock@clgolf.es and once your email has been received, notification of reply will follow at the earliest opportunity during business hours. Special orders placed that include custom fit may not be changeable due to the order status. Orders placed online that have not been shipped or picked and packed, or goods that are on back order may not be changeable. We will always endeavour to make changes where and when possible.
1.2 When ordering for the first time, if you choose an alternative delivery address other than the cardholders matching address, we may contact you if the transaction details are not fully matched and verified. If the alternative delivery address is a work place, we may require the full name of business including a delivery contact name and landline telephone number. If the address is a private address, a landline number will be required and a proof of identity that includes the full name address of the recipient from any bill or statement.
1.4 To cancel your order, please email email@example.com. Cancellations of orders are subject to our terms & conditions, once your request has been received we will contact you on the eligibility of your request.
1.5 Custom fitted equipment – as the leading custom fit retailer, we aim to deliver your custom fit order as quickly as possible. All custom fit equipment is built at the manufacturer’s custom fit factory to ensure the highest quality of build, which may take up to 14-21 working days as per the manufacturer’s lead time. Please note that we are governed by availability of manufacturer’s supply and in certain circumstances there can be delays that exceed the 14-21 working days delivery which is out of our control.
1.6 The ‘Sale of Contract’ on all custom fitted club orders, personalised/logo golf balls or special request orders cannot be cancelled once the payment has been taken and your purchase has been accepted and confirmed. The ‘Sale of Contract’ is a binding agreement that applies in all such circumstances.
Our delivery charges are a subsidised charge that is made to our customers based on the value of the order, as the actual cost incurred by Campbell Lamont Golf is greater. Please click here to view our delivery charges before ordering as these charges and conditions will apply to your order.
2.0 All delivery charges are a separate contractual agreement within the order process and website.
2.1 Placing an order for the first time with a request to be delivered to an alternative address, will require the transaction are to be fully matched and verified.
2.2 Orders are dispatched on weekdays (Mon-Fri), except Bank Holidays.
In the instance where there is a failed delivery, due to the customer not being present or anyone able to sign for the parcel at the delivery address on the day, the courier will try your nearest neighbour and if unsuccessful, will make a further attempt delivery of the parcel the following working day. Further failures will lead to the parcel being returned to the courier’s depot and held for three days awaiting the customer’s collection.
3.0 If the parcel is returned to us by the courier and the customer requests a re-delivery, an additional delivery will be charged to the customer.
3.1 Upon receipt of your delivery before you sign for the parcel, if the package is damaged or if you think that your parcel has been tampered with, please ensure that you bring this to the driver’s attention and sign for the parcel as damaged.
3.2 Any shortages, damages or incorrect items delivered must be reported within 48 hours of the parcel being signed for. All claims must be made on email to firstname.lastname@example.org
3.3 Any incorrect items being returned back to us must be in their original packaging and exact condition as sold and received.
3.4 We reserve the right not to accept bulk orders or orders for resale. Where we do accept we will contact customer to pay the additional delivery cost associated with delivering a bulk order.
3.5 We reserve the right to request additional payment for shipments that incur unusually high costs. In these instances, the order will be placed on hold and you will be contacted by a member of our customer service team.
If there is a problem with your order relating to any products, we will immediately contact you by email offering alternative options. You will always have the option to cancel your order, however please allow us the opportunity to put right the situation ensuring a speedy resolve that is acceptable to you. Like all businesses, errors and mistakes can happen in which it is always our sincere intentions to reduce as much inconvenience as possible, in order for our customers to maintain an enjoyable service experience when purchasing from our company.
4.0 Subject to the delivery destination, we are happy to ship any goods that are held awaiting the delivery of any out of stock/problem items.
4.1 For custom fit, special order or pre order items, our normal procedure is to pick and pack your standard items and place them in reserve, awaiting the remaining goods to be delivered to us by our suppliers.
4.2 Subject to the value of the goods being reserved and the shipping destination, a request can be made for the goods held to be shipped and the remaining items to follow.
4.3 Any order that has been approved for split shipping will not exceed two separate deliveries.
4.4 Any items placed that are either custom fit, special order or pre order items, are paid for in advance and are subject to delivery that is quoted within the information on the product page.
4.5 With any order that is placed if the majority of items are available to immediately ship we reserve the right to process the order and deliver, we then forward on the items that are out of stock. The customer reserves the right to cancel the out of stock items.
We strive to give all customers complete satisfaction on their purchase. If for any reason you are unhappy with a
product that you have received, you are can return it for a full refund within our Returns Policy.
If you need to need to speak to or email one of our returns team, please call us on +34965996244 or email email@example.com
5.0 All items returned must be in their original packaging and exact condition as sold and received.
5.1 Items must not show any signs of damage, been worn and must be free from any odours.
5.2 Items received back in a non-resalable condition will be returned back.
5.3 Any custom fit, personalised or special ordered items that are not standard stock cannot be returned for credit note or refund (unless supplied as faulty, not fit for purpose or not as described).
5.4 Any item received as a free of charge gift must be returned back with the items for refund. Any free of charge gifts that have not been returned will be deducted off the value of the refund.
Conditions of Refund
6.0 Upon receipt of your original order commencing the very next day, you have a 30 day period to return eligible items for a refund. This period includes weekends and bank holidays.
6.1 For any items returned later than 30 days, a credit note to the value of the items will be issued (which can be used on a future purchase).
6.2 Refunds are made back to the original payment method as per your order and can take up to 7 days from our receipt of your goods. If you purchased via card payment by telephone, we will contact you for the original payment details.
6.3 Any items returned that have been purchased using a gift voucher or credit note will only be issued a credit note.
Privacy & Cookies
Maintaining the security of your data is a priority at CLG and we are committed to respecting your privacy rights. We promise to handle your data fairly and legally at all times. CLG is also committed to being transparent about what data we collect about you and how we use it.
If you’d like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice.